Privacy Policy

This Privacy Policy ("Policy") describes how superplay88 ("superplay88," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "User," or "Player") who access or use the superplay88 online casino platform available at superplay88.one and any related services, features, or content (collectively, the "Platform").

superplay88 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC").

By registering an account on superplay88, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the superplay88 Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

For the purposes of the Data Privacy Act of 2012 and this Policy, superplay88 acts as the Personal Information Controller in respect of the personal data collected through the Platform. superplay88 determines the purposes and means of processing your personal information.

superplay88 has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with the DPA and this Policy. You may contact the DPO with any privacy-related inquiries at [email protected] with the subject line "Data Privacy Inquiry."

superplay88 collects the following categories of personal data:

superplay88 does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected (e.g., government ID numbers for KYC), it is processed under the lawful bases described in Section 5 and protected with enhanced security measures.

superplay88 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs (see Section 9);
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, Maya, and banking partners; fraud detection signals from security service providers;
• Regulatory sources: Information shared with us by PAGCOR or other regulatory authorities in connection with our compliance obligations.

superplay88 processes your personal data for the following purposes and on the following legal bases under the Data Privacy Act of 2 012:

Where superplay88 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any marketing email or contact our support team.

superplay88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the following circumstances:

• Service providers and processors: Third-party vendors who assist us in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, banking partners), cloud hosting providers, customer support platforms, and fraud detection services. These parties are bound by data processing agreements and may only process your data on our instructions;
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Philippine National Police (PNP), and other competent authorities, where disclosure is required by law or court order;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of superplay88's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections;
• With your consent: To any other third party where you have given your explicit prior consent to such disclosure.

All third-party service providers engaged by superplay88 are required to implement appropriate technical and organizational measures to protect your personal data and are prohibited from using it for any purpose other than providing services to superplay88.

superplay88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and transaction data: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR regulations and the Anti-Money Laundering Act;
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation;
• Technical and usage logs: Retained for up to twelve (12) months, unless required for longer periods for security or legal purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with superplay88's data disposal procedures.

superplay88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the superplay88 Platform;
• Encryption of sensitive data at rest, including financial data and KYC documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication for administrative access to systems containing personal data;
• Regular security audits, vulnerability assessments, and penetration testing;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While superplay88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying superplay88 immediately if you suspect any unauthorized access to your account.

superplay88 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management, authentication, and security. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and display options to personalize your experience;
• Analytics cookies: Collect aggregated, anonymized data about how users interact with the Platform to help us improve performance and usability;
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

superplay88 does not use third-party advertising or behavioral tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may impair the functionality of the Platform.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by superplay88:

• Right to be informed: The right to know what personal data superplay88 collects, how it is used, and with whom it is shared — as set out in this Policy;
• Right of access: The right to request a copy of the personal data superplay88 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure or blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request." superplay88 will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

The superplay88 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online gambling in the Philippines. superplay88 does not knowingly collect personal data from individuals under the age of 21.

If superplay88 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately close the relevant account, delete the personal data in question, and handle any associated funds in accordance with applicable regulations. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

In the course of operating the Platform, superplay88 may transfer your personal data to service providers or infrastructure located outside the Philippines. Where such transfers occur, superplay88 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012;
• Transfers only to countries or organizations that the NPC has determined provide an adequate level of data protection;
• Your explicit consent, where required by applicable law.

superplay88 does not transfer personal data to jurisdictions that do not provide adequate data protection safeguards without implementing appropriate contractual or technical measures.

superplay88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, superplay88 will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. The updated Policy will display a revised effective date at the top of this page.

Your continued use of the superplay88 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how superplay88 protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or superplay88's data processing practices, please contact us:

• Email: [email protected]
• Subject line for privacy matters: "Data Privacy Inquiry" or "Data Subject Rights Request"
• Response time: Within fifteen (15) business days for formal data subject rights requests; within 48 hours for general inquiries

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint is available through the NPC's official channels.